Plex Not Transcoding 4K HEVC to H.264 Correctly? – The Solution


Q: “Hi, guys. My Plex GPU (Hardware) transcoding not working with 4K HEVC to H.264. But when I try 1080P videos, the GPU works fine. Any solutions? Need your help!”

Good news to everyone, Plex is up-to-date to have 4K HEVC playback support in some 4K (ultra high definition) devices, 4K/UHD content matching the following will play on supported devices directly:

arrow Container: MP4

arrow Resolution: 3840×2160 or smaller

arrow Video Encoding: HEVC (H.265)

arrow Video Frame Rate: 30fps

arrow Video Bit Depth: 8

However, if your 4K HEVC content not not compatible with above properties will be transcoded to 1080p H.264. Plex transcoding 4K HEVC to H.264 is a very intensive process and will require a powerful computer running Plex Media Server. Otherwise, you may encounter Plex not transcoding 4K HEVC to H.264 issues.

To solve Plex not transcoding 4K HEVC to 1080P H.264 MP4 problems, you can either upgrade your GPU hardware to higher that supports decode/encode 4K HEVC/H.265 (cost too much and waste time), or use some third party 4K HEVC video converter like Brorsoft Video Converter Ultimate (Windows /Mac) to transcode/convert 4K HEVC videos to 1080p H.264 MP4/MKV without extreme CPU usage.

In addtition, you can also use this professional app to rip and backup Blu-rayDVD contents and common videos like AVI, ISO, MP4, MOV, WMV, etc for Plex Media Server. Thanks to the built-in video editor, you can personalize and retouch your videos in clicks.

Free download the best 4K HEVC Video Converter for Plex:

video-converter-trail imedia-converter-for-mac-trail

Step-by-step to Convert 4K HEVC to 1080P H.264 MP4 for Plex

Step 1. Load 4K HEVC

Install and launch the best 4K HEVC Video Converter for Plex, simply click Load File to load your 4K HEVC videos to the program.


Step 2. Choose Output Format

Click Format drop-down menu, and pick up H.264 MP4 format from Common Video or HD Video category for Plex. MKV is also a good choice, as a container format it takes whatever you give it.


Tip: Simply click Settings bar and you can tweak the settings to meet your needs.

Step 3. Start Transcoding 4K HEVC

With above settings, hit the Convert button to transcode and convert 4K HEVC to Plex Media Server compatible H.264 videos. When the conversion is complete, click Open to quickly find the converted movies. Then, Plex will recognize, catalog, play and stream them just fine.

1 Response

  1. Kiristina says:

    This is good for me, transcode 4K Hevc to 1080p H.264, plex now works fine.

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